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Refund Policy
Last updated: 12 September 2026
Refunds are executed by your estate
Because every payment goes directly into your estate’s own bank account, refunds are also executed by the estate — from the estate’s own account, by an estate admin.
How to request a refund
Contact your estate admin (the contact details are shown in your resident dashboard). The admin reviews the request against the payments ledger and processes any refund directly to you.
GoStay’s role
GoStay keeps the record: the payment, its proof, the months it covered and its confirmation status. If a payment is reversed, the estate admin marks it accordingly so your coverage record stays accurate.